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Warranty & Returns

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RETURN POLICY (ALL SALES ARE FINAL)

Due to the nature of our products, there are absolutely no returns or exchanges except on Starship Branded products. Many companies offer Manufacturer Warranties. For these products, you must contact the manufacturer of the item in order to begin your return/exchange process. Starship is not responsible for honoring the warranties that are offered by manufacturers. 

STARSHIP BRANDED ITEMS

Items that are branded Starship automatically come with a 1-year warranty. This warranty covers product defects for one year from the date of sale.

To access your warranty, please choose the following method: 

  1. Return the defective item to any Starship. Elations, or Galaxy store close to you. Please bring your proof of purchase. 
  2. Contact us for information on how to ship the item back to us. A replacement item will be shipped out upon our receipt of the defective product at no cost. However, the customer will be responsible for the cost incurred for shipping, packaging and handling when sending the item back to our warehouse facility. 

If the returned product is discontinued or out of stock, an exchange for a different item at the same cost or a gift card will be offered in lieu of an exchange. 

***A handful of Starship items include a manufacturer warranty through Evolved Novelties for 5 years. During the first year, please feel free to return any defective products through our regular warranty guidelines. For items that become defective within a 5-year period but after the 1-year Starship guidelines, there will be a 5 year warranty card inside of the box for instructions from Evolved Novelties on how to process their extended warranty.

PRODUCT ASSISTANCE & SUPPORT

While are products are tested prior to leaving our warehouse, please make sure that you have no problems turning on your product on the first day of arrival. For many customers, we are able to provide technical assistance when there are issues when powering on the product. For assistance with your order or products, please contact our corporate office at (404) 766-6993 and ask for our Web Sales Manager or send us an email at customerservice@starshipent.com. 

MANUFACTURING COMPANIES WARRANTY INFORMATION

Adam & Eve, Evolved Novelties, Zero Tolerance, & Extended Warranties for Starship:

  • Adam & Eve: 1-800-293-4654
  • https://www.adameve.com/t-returns2.aspx
  • Evolved Novelties: 818-678-1779
  • https://evolvednovelties.com/warranty/
  • 5 Year Warranty
  • Adam and Eve, Evolved, and Zero Tolerance are all owned by the same mother company and have a 5-year warranty on all of their toys. This warranty covers EVERYTHING except for loss of the product. In order to make use of this warranty, the customer must have their product and proof of purchase. They will not need to register the product, but they will need to go on to the Adam and Eve or Evolved website (adameve.com or evolvednovelties.com) and fill out the Warranty Submission form, which is found under the “Customer Service” or “Warranty” tab. Both of these web pages will explain further how to use their warranty policy.

Aneros:

ArcWave:

AutoBlow:

Bathmate:

  • 44-800-808-5594
  • https://www.hydromaxbathmate.com/warranty-registration/
  • 2 Year Warranty
  • The Bathmate comes with a 2 year warranty. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. To use the warranty, the customer will need to register their product on the Bathmate website (bathmatedirect.com) under the “Product Registration” tab. They will need their receipt and their product in order to register. Once they have registered they can email Bathmate through the “Support” and “Contact Us” tabs and report their claim.

Blush Novelties:

  • 1-888-592-4451
  • https://blushlove.com/warranty/
  • 90 Day: Au Natural, Exposed, Naturally Yours, Performance, Play with Me, Stay Hard, Temptasia, Viva, X5 Men
  • 1 Year: Anal Adventure, Hop, Noje, Performance Plus, Rose, Ruse, Spark, Wellness
  • 5 Year: Aria, Avant, Impressions, Luxe

BodyWand:

B-Vibe:

California Exotic/Jopen/Jack Rabbit:

  • 909-606-1950
  • https://calexotics.com/warranty
  • 1 Year Warranty
  • Their warranties cover any damage to the product due to the manufacturing process, not due to consumer error. In order to make use of this warranty, the customer will want to register their product after purchase. To do so, they will need to go onto the California Exotic website and create an account to register their product with their receipt. Once they’ve registered, they can file a warranty claim following the instructions on the website. To send their item back they will need their completed Warranty Claim, their product along with box, and their receipt.
  • If they purchase a Jopen product they have the option after registering their product to opt for a 10-year warranty. This is done through their website when registering their product.
  • For their fetish Brand Scandal: 60 Day Warranty.

Cloud 9:

Doc Johnson:

  • 1-800-423-3650
  • https://www.docjohnson.com/warranty/index/form/I
  • 60 Day or 1 Year Warranties
  • Doc Johnson has a 90 day warranty on all of their non-vibrating products (Main Squeeze, Signature, OptiMale) and a 1 year warranty on all vibrating items. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. The customer will need their original packaging and their original receipt. They will need to go to the Doc Johnson website and go the “Product Warranty” section to fill out a Verification Form to send in with their product along with $15 money order or check for shipping. Brand- Doc Johnson
  • For their fetish brands, KinkLab & Kink, use the number 213-484-3882 to access the 60-day limited, manufacturer defect only warranty on these products.

ElectraStim:

Femme:

Fleshlight:

  • 888-804-4453
  • customerservice@fleshlight.com
  • 90 Day Warranty- they guarantee the product to last up to 5 years.
  • Fleshlight has a 90 day warranty on their products. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. In order to submit a claim, the customer will need to call the customer service department to report it. The number is located either on their website (fleshlight.com) or at the top of this packet.

Glas:

Hott Products:

  • 818-718-9299
  • 30 Day Warranty

Nasstoys:

  • 1-800-556-5562
  • https://www.nasstoys.com/warranty/
  • sales@nasstoys.com
  • 1 Year Warranty
  • This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. To file a warranty claim, they would need to go to the website and fill the form. They will email the customer back with further instructions.

LeWand:

Liberator:

  • 770-246-6401
  • service@liberator.com
  • Liberator has a 30 day warranty on their products. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. If a customer needs to use this warranty they will need to call Liberator and talk to a Customer Service Representative. They will need their receipt as well as their product box. Their phone number can be located on the Liberator website (liberator.com) or at the top of this packet. Once they talk to the Customer Service Rep they will be instructed on what to do next.

Lora Dicarlo:

Lovense:

  • https://www.lovense.com/warranty
  • 1 Year Warranty for Max (excluding TPE sleeve), Max 2 (excluding TPE sleeve), Nora, Lush, Lush 2, Lush 3, Hush, Ambi, Domi, Domi 2, Edge, Edge 2, Osci, Osci 2, Mission, Ferri, Diamo, Dolce (previously Quake), Hyphy, Domi/Domi 2 Female Attachment, Domi/Domi 2 Male Attachment.
  • 90 Day Warranty for the Max & Max 2’s Sleeves.

Maia:

NS Novelties:

Pipedream:

  • 1-800-421-5030
  • https://www.pipedreamproducts.com/warranty
  • All Pipedream non-rechargeable (battery-operated) or non-vibrating products qualify for a 90-day warranty. This warranty is valid from the date of purchase against mechanical failure or manufacturer defect. All PDX and Pipedream Extreme brands and sub-brands will have a 90-day warranty regardless of whether they are rechargeable or not. Edible products are non-refundable. There is also a 90 day warranty on their fetish brand, Fetish Fantasy.

Satisfyer:

Screaming O:

Sensuelle:

  • 561-750-0741
  • inquiries@novelcreationsusa.com
  • https://www.nusensuelle.com/pages/warranty
  • 1 Year Warranty
  • The warranty is valid from the date of purchase. The warranty does not cover lost/stolen items, cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart a product will void the warranty. To submit a warranty claim, go to their website, go to the warranty page & complete the form, provide proof of purchase and include photos of the product and an explanation regarding the issue you are experiencing.

Shibari:

Sportsheets:

  • 1-714-698-0877
  • Customersupport@sportsheets.com
  • Sportsheets now extends their warranty to all of their branded items.
  • All Screaming O Returns must first be approved by their Customer Service Department at 310-446-1632. Once approved, the item(s) will need to be returned with all original packaging and receipt. They also have these conditions- Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsellable. Exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.

The Rabbit Co:

  • 866-833-3339
  • http://therabbitcompany.com/warranty-info.html
  • 5 Year Warranty
  • The Rabbit Company has a 5-year warranty on all of their products that begins at the time of purchase. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. In order to use their warranty, the customer will need to register their product on the Rabbit Company website (therabbitcompany.com). They will need a copy of their receipt and their product to register. Once they have registered, they can file a Warranty Claim with the company and The Rabbit Company will let them know how to send their product in.

TopCo:

Viben:

Viotec:

Vive & RealRock:

  • https://www.shots.nl/warranty/
  • 1 Year Warranty
  • Go to warranty page, fill out form and upload proof of purchase. They will reply with further instructions.

We-Vibe:

  • 613-828-6678
  • Care+usa@we-vibe.com
  • https://www.we-vibe.com/us/warranty
  • 2 Year Warranty
  • We-Vibe products will come with a 2 year warranty. This warranty covers any damage to the product due to the manufacturing process, not due to consumer error. In order to use the warranty, the customer will need their receipt and their product. The customer will need to go on to their website (we-vibe.com) and fill out a Return Merchandise Authorization form and receive a Return Merchandise Authorization Number before they send their product back in. After they fill out their form We-Vibe will provide them with return information. They can find all of this information on their website.

Womanizer:

XR Brands:

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